About the Role
Location: Torrance, CA
Shift: Monday to Friday; 9:00am to 6:00pm
Compensation: $65,000 - $75,000/YR (DoE) + benefits
Job duties include:
Provide product and technical support for all versions of Microsoft’s core business applications (i.e. Windows, Office), as well as virtualization environments built on Citrix, Microsoft, and VMware
Project implementation, and support services for Microsoft Server technologies (i.e. Windows Sever, SQL Server, SharePoint, Exchange, Active Directory, etc.)
Network monitoring and issue resolution for WAN and LAN connectivity, routers, firewalls, and other security products
Perform tasks detailed in support tickets assigned, and document actions taken to resolve issues, client contact information, network diagrams, expenses, etc. in an efficient, professional and timely manner
Interface with clients and vendors to implement projects and resolve technical issues to client satisfaction
Collaborate with other team members to achieve team goals
Share and support the activities of other team members
Contribute to the improvement of department services, revenue/profitability, and procedures
Requirements
Must be bilingual in Japanese/English
Past experience with IT infrastructure/Engineer
Strong knowledge of Windows Server and Desktop Operating Systems
Ability to work remotely with limited supervision
Must be able to relay technical information to clients with varying skill levels in a manner in which they can understand
Experience with networking hardware, such as managed switches, routers and firewalls
Current technical certifications such as MCSE, CCNA or CCA
Hands on technical experience and knowledge of LAN/WAN operations and protocols
Ability to multi-task and adapt to changes quickly
Ability to learn quickly and find resolutions to technical issues
Analytical thinker with strong attention to detail
Frequent travel to client site within the Southern CA required with occasional overnight or extended stays depending on project requirements
Ability to lift but to 60lbs (i.e. a large server) as well as heavier items with additional help