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LAX Airport - Customer Service Representative

1 World Way, Los Angeles, CA, USA

Job Type

Full-Time; Direct-Hire

About the Role

Location: LAX Airport

Shift: 8 hours plus 30 minutes un-paid lunch time

Pay: $19.00 - $19.80/HR + excellent benefits

This position is responsible for supporting and coordinating passenger service operations on a daily basis and for supervising contractors under Company's handling requirements and contract, providing review and information to Management.

Ensures Excellent Customer Service- by serving as a “lead” in coordinating specific operations

Ensures Smooth Operations- by assisting Supervisors and Managers in ground operations

Performs Passenger Service Functions- by handling special customer requests and supporting with any irregularities such as delays, problem with baggage, and etc.

Performs General Administrative Functions- by covering for other Staff (including other stations, when requested by management) and providing them with appropriate operational support or training as needed.


Required Skills/Knowledge

  • Excellent interpersonal skills

  • Professional presentation and excellent customer service skills

  • Excellent English written and verbal communication skills

  • Strong computer (PC) skills

  • Excellent organization skills

  • Airport passenger service experience required

  • Bilingual (Japanese/English) preferred

  • Willing to work any hours (day shift and night shift)

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