About the Role
Location: Studio City, CA
Hours: Monday to Friday; 9:00am to 6:00pm
Compensation: $65,000 - $75,000/YR (DoE) + benefits
Job duties include:
Serve customers in a professional manner as per training guidelines. Running food and managing the entire guest experience from start to finish
Use suggestive selling techniques to offer food specials, menu items, daily desserts and other types of promotions
Apply knowledge of full menu and other restaurant information such as restaurant hours, table numbers and payment options
Responsible for full daily communication of operation including text, email and by phone call
Cross-training of qualified team members to expand the operational efficiency of all shifts
Assign daily work stations, ensure opening and closing duties have been completed properly
Manage breaks and employee scheduling
Ensure cleanliness and provide oversigh to the cleaning program
Manage the day-to-day operation; ability to identify and resolve problems effectively
Manage cash handling procedures with precision including turning in all cash/cc transaction receipts at end of each shift and properly reconciliation of nightly cash drops. No room for error policy regarding all cash handling transactions.
Oversee FOH employee tips with full accountability
Ensure consistent and accurate reporting of all daily server reports, end of night reporting, timeclock review/edits
Manage store opening and closing procedures as responsible key holder
Communicating with Maintenance Department about basic repairs and upkeep of the facility and/or safety concerns. Report violations immediately to management
Effectively lead others, including work relationships, with emphasis on an exceptional work environment for all employees
Delegate daily tasks to ensure accountability of tasks assigned with great follow-up. Re-stocks items in dining room and bar as needed and alerts kitchen staff and manager of stock shortages
Ensure proper training of all team members as they are hired and make suggestions to management when necessary
Quarterly store assessment with score related to cleanliness, food quality and presentation
Assist in conducting annual employee evaluations
Execution of all food safety laws and have valid certified food handler certificate
Embracing the Cimpany Culture and participating in collective greetings
Must have full knowledge of all FOH positions and understanding of BOH operations to fill in and assist when needed.
All other duties as assigned
Requirements
Requirements:
Minimum 3 years’ experience, in restaurant and/or hospitality restaurant, preferably with high-volume and Fast Casual Restaurant experience
Supervisory or Management experience required
Outstanding and professional verbal and written skills; with strong ability to multi-task
Ability to read and comprehend simple instructions, short correspondence and memos, and able write simple correspondence
Ability to lead by example, inspire and motivate team spirit and effectively present information in one-on-one setting and/or small group situations
Ability to work well under pressure
Capable of conducting and assessing restaurant inventory
Must have knowledge of restaurant systems, including but not limited to ALOHA, CTUIT or other POS systems; knowledge of MS Office Suites; able to add, subtract, multiply and divide in all units of measures, using whole numbers, common fractions and decimals.
Possesses excellent interpersonal communication skills with qualities of integrity, credibility, and commitment to corporate mission. Exceptional organization and leadership skills
Must be dependable and reliable
Experience working in a multi-cultural environment
Ability and willingness to work flexible hours, including weekends and holidays
Be able to write and speak English, preferably Spanish and/or Japanese is a plus