About the Role
Location: Brea, CA Compensation: $18.00 - $23.00/HR (DoE); Non-Exempt + benefits
Monitoring aging reports, identifying accounts with overdue payments, keeping records of the
amount owed and to keep record of resolution for each account
Locating debtors and contacting them via phone or email to address their overdue payments and determine the reason for the outstanding debt
Contacting customers to inform them on their delinquency, encourage on-time payments and setup payment plans that will facilitate good standing credit
Communicating with the Sales and Accounting team to maintain accurate and updated
information on client accounts and payments
Reviewing customer records for accuracy and handling disputes to make sure that account
information is entered and maintained appropriately
Documenting daily collections progress & activity
Maintaining accurate records about customer payment statuses
Requirements
Past experience with A/R and/or collections is highly preferred
Solid understanding of basic accounting principles, fair credit practices and collection regulations
Proven ability to calculate, post and manage accounting figures and financial records
Data entry skills along with a knack for numbers
Hands-on experience in operating spreadsheets and accounting software
Proficient PC and MS Office skills
Customer service orientation and negotiation skills
High degree of accuracy and attention to detail