Japanese Bilingual Airline Ticketing Representative (2097)

Gardena, CA, USA

Job Type

Full-Time; Direct-Hire

About the Role

Location: Gardena, CA Industry: Travel Compensation: $40,000~$55,000/YR + benefits


Job duties include:

  • Scheduling flights based on customer needs and available flights, including checking weather conditions and making changes as needed

  • Communicating with customers to answer questions about tickets, pricing, or flight schedules

  • Collecting payment from customers for airline tickets, including cash, credit card transactions, checks, or money orders

  • Entering customer information into a computer system to issue tickets or update records

  • Ticketing agent jobs that involves processing electronic ticketing requests for customers or agents over the phone

  • Explaining airport rules and procedures to passengers prior to boarding flights

  • Processing refunds for lost or damaged tickets or reservation errors

  • Explaining applicable fees and taxes for each ticket

  • Processing boarding passes and checking identification of passengers prior to allowing them to enter the airport terminal

Requirements

  • Must be bilingual in Japanese/English

  • Must have past experience as ticketing agent

  • Past experience with GDS

  • Excellent communication and interpersonal skills

  • Strong PC and MS Office skills

  • Great organizational and time management skills

  • Customer service oriented