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Japanese Bilingual Franchise Support Coordinator

Burbank, CA, USA

Job Type

Full-Time; Direct-Hire

About the Role

Location: Burbank, CA

Shift: Monday to Friday, 9:00AM to 6:00PM (some flexibility with start time)

Compensation: $20.00 - $25.00/HR (DoE) + benefits

Job duties:

  • Support and coordinate communications between the franchisee, headquarters, and various vendors, playing the central point of contact until new restaurants are successfully opened and operating, and until current restaurants are successfully upgraded and/or updated

  • Develop and maintain relationships with franchisees, acting as a liaison between corporate headquarters and franchise locations

  • Assist franchises with proper execution of business plans/changes and ensure that relevant activity is in compliance with corporate standards and requirements

  • Collect and manage franchise data (product requests, etc.) as needed

  • Coordinate and maintain Restaurant Menu Process Flow

  • Work and communicate with various departments to confirm proper execution of new menu rollout in a timely manner, such as communication, spelling, recipe updates, graphics and marketing

  • Ensure updated menus are available to all Franchisees, including but not limited to: updates with proper recipe information, workflow, orders, inventory tracking, invoices, payment and timely shipment

  • Review and maintain all menus – Dine-In, To-Go and Special menus

  • Support with various administrative duties, from menu updates, to recipe reviews and/or other administrative tasks, as needed

  • Coordinate orders, maintains and reviews restaurant’s tableware setting, such as plates, chopsticks, etc

  • Ensure franchisees orders and receive the correct tableware setting of restaurant’s standards

  • Coordinate all aspects of the restaurant bowls, from ordering, invoicing, tracking, payment processing, receiving, reviewing, storing, shipping and returns

  • Coordinate, review and update Franchisee contact list accordingly and communicate to proper department, vendors, etc., regarding news, updated contact and/or any relevant information

  • Facilitate communication between US/Japan companies under the company brands

  • Assist department and headquarters with office administrative duties, including but limited to, filing, copying, scanning, printing, answering phone calls, etc. and going above beyond to ensure company mission and values are achieved

  • Complete necessary ad-hoc reports, projects or tasks per department or upper management requests



  • Must be bilingual in Japanese/English

  • Minimum 3-5 years of administrative experience in restaurant and/or hospitality industry

  • Extremely detail-oriented, resourceful, proactive and be able to thrive in a fast-paced environment

  • Flexible and able to react professionally to changes in schedules and/or project directions

  • Outstanding and professional verbal and written skills; with strong ability to multi-task.

  • Ability to read and comprehend simple instructions, short correspondence and memos.

  • Ability to write simple correspondence

  • Ability to work independently and problem solve; ability to influence cross-functional departments to meet deliverables and deadlines

  • Must have knowledge of restaurant systems, including but not limited to ALOHA, CTUIT or other POS systems; knowledge of MS Office Suites and G Suite (Google Sheets, Hangouts, etc.); able to add, subtract, multiply and divide in all units of measures, using whole numbers, common fractions and decimals

  • Possesses excellent interpersonal communication skills with qualities of integrity, credibility, and commitment to corporate mission. Exceptional organization and leadership skills

  • Must be dependable and reliable

  • Experience working in a multi-cultural environment

  • Ability and willingness to work flexible hours, including weekends and holidays

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