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Japanese Bilingual Freight Forwarding Clerk (2060)

Itasca, IL, USA

Job Type

Full-Time; Direct-Hire

About the Role

Location: Itasca, IL Industry: Freight Forwarding Shift: Monday to Friday; 8:30am to 5:30pm (1 hour lunch) Compensation: $40,000 - $45,000/YR (nonexempt) + benefits

Job duties include:

  • Research and plan the most appropriate route for shipments considering the nature of items and requirements set by customers

  • Arrange appropriate packing considering the climate, weight, nature of goods, costs, delivery and warehousing of goods at the final destination

  • Obtain, check and prepare any required documentation to meet customer and insurance requirements

  • Arrange payment of freight fees and other associated charges

  • Keep track of shipping status using assigned systems

  • Issue invoices to customers according to quotation mutually agreed

  • Update standard operation procedure (SOPs)

  • Prepare quotations according to customers’ requests; ensure quotations are competitive and reasonably profitable by negotiating with subcontractors and vendors

  • Handle, troubleshoot and assist customers in a timely manner to resolve claims talking to the Assistant Manager/Manager depending on the difficulty

  • Provide accurate shipping information to custom brokers for timely clearance


  • Must be bilingual in Japanese/English

  • Minimum 1 year of office/clerical experience is required

  • Strong PC and MS Office skills

  • Outstanding organizational and coordination abilities

  • Excellent communication and interpersonal skills

  • Ability to work with little supervision and track multiple processes

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