About the Role
Location: Itasca, IL Industry: Freight Forwarding Shift: Monday to Friday; 8:30am to 5:30pm (1 hour lunch) Compensation: $40,000 - $45,000/YR (nonexempt) + benefits
Job duties include:
Research and plan the most appropriate route for shipments considering the nature of items and requirements set by customers
Arrange appropriate packing considering the climate, weight, nature of goods, costs, delivery and warehousing of goods at the final destination
Obtain, check and prepare any required documentation to meet customer and insurance requirements
Arrange payment of freight fees and other associated charges
Keep track of shipping status using assigned systems
Issue invoices to customers according to quotation mutually agreed
Update standard operation procedure (SOPs)
Prepare quotations according to customers’ requests; ensure quotations are competitive and reasonably profitable by negotiating with subcontractors and vendors
Handle, troubleshoot and assist customers in a timely manner to resolve claims talking to the Assistant Manager/Manager depending on the difficulty
Provide accurate shipping information to custom brokers for timely clearance
Requirements
Must be bilingual in Japanese/English
Minimum 1 year of office/clerical experience is required
Strong PC and MS Office skills
Outstanding organizational and coordination abilities
Excellent communication and interpersonal skills
Ability to work with little supervision and track multiple processes