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Japanese Bilingual IT Infrastructure Support Engineer

Torrance, CA, USA

Job Type

Full-Time; Direct-Hire

About the Role

Location: Torrance, CA

Shift: Monday to Friday; 9:00am to 6:00pm

Compensation: $65,000 - $75,000/YR (DoE) + benefits

Job duties include:

  • Provide product and technical support for all versions of Microsoft’s core business applications (i.e. Windows, Office), as well as virtualization environments built on Citrix, Microsoft, and VMware

  • Project implementation, and support services for Microsoft Server technologies (i.e. Windows Sever, SQL Server, SharePoint, Exchange, Active Directory, etc.)

  • Network monitoring and issue resolution for WAN and LAN connectivity, routers, firewalls, and other security products

  • Perform tasks detailed in support tickets assigned, and document actions taken to resolve issues, client contact information, network diagrams, expenses, etc. in an efficient, professional and timely manner

  • Interface with clients and vendors to implement projects and resolve technical issues to client satisfaction

  • Collaborate with other team members to achieve team goals

  • Share and support the activities of other team members

  • Contribute to the improvement of department services, revenue/profitability, and procedures


  • Must be bilingual in Japanese/English

  • Past experience with IT infrastructure/Engineer

  • Strong knowledge of Windows Server and Desktop Operating Systems

  • Ability to work remotely with limited supervision

  • Must be able to relay technical information to clients with varying skill levels in a manner in which they can understand

  • Experience with networking hardware, such as managed switches, routers and firewalls

  • Current technical certifications such as MCSE, CCNA or CCA

  • Hands on technical experience and knowledge of LAN/WAN operations and protocols

  • Ability to multi-task and adapt to changes quickly

  • Ability to learn quickly and find resolutions to technical issues

  • Analytical thinker with strong attention to detail

  • Frequent travel to client site within the Southern CA required with occasional overnight or extended stays depending on project requirements

  • Ability to lift but to 60lbs (i.e. a large server) as well as heavier items with additional help

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