About the Role
Location: LAX Airport
Shift: 8 hours plus 30 minutes un-paid lunch time
Pay: $19.00 - $19.80/HR + excellent benefits
This position is responsible for supporting and coordinating passenger service operations on a daily basis and for supervising contractors under Company's handling requirements and contract, providing review and information to Management.
• Ensures Excellent Customer Service- by serving as a “lead” in coordinating specific operations
• Ensures Smooth Operations- by assisting Supervisors and Managers in ground operations
• Performs Passenger Service Functions- by handling special customer requests and supporting with any irregularities such as delays, problem with baggage, and etc.
• Performs General Administrative Functions- by covering for other Staff (including other stations, when requested by management) and providing them with appropriate operational support or training as needed.
Excellent interpersonal skills
Professional presentation and excellent customer service skills
Excellent English written and verbal communication skills
Strong computer (PC) skills
Excellent organization skills
Airport passenger service experience required
Bilingual (Japanese/English) preferred
Willing to work any hours (day shift and night shift)