Spanish/English Bilingual Customer Service Representative (1051)

Torrance, CA, USA

Job Type

Full-Time; Direct-Hire

About the Role

Location: Torrance, CA Shift: Monday to Friday; 8:00am to 5:00pm Compensation: $18.00 - $20.00/HR (non-exempt)+ benefits + bonus

Employment Status: Full-Time; Direct-Hire


Job duties include:

  • Promptly and professional process all customer orders and quotation inquiries pursuant to company policies and procedures, elevating unresolved issues to management as needed

  • Participate in all order and date entry functions and all related customer service issues

  • Communicate daily with all customers and vendors by phone, email, fax and/or in person as needed to address each customer’s needs in a prompt and professional manner

  • Review and make any needed corrections to one’s own and co-worker’s work

  • Solicit sales of new products and accessories whenever possible

  • Interact with all internal departments, including external sales, and work closely and assist sales engineers as needed

  • Enter and maintain current, accurate documentation and files on all customers, distributors and potential customers within the given sales team; enter and maintain all data, including customer and sales data

  • Assist the Accounts Receivable Department in collecting delinquent payments as requests

  • Assist in yearly inventory count of product stored in warehouse

  • Assist in Spanish to English/English to Spanish translations

  • Perform other tasks and special projects as needed

Requirements

  • Must be bilingual in Spanish/English

  • 2 years of customer service experience

  • Strong PC and MS Office skills

  • Excellent communication and interpersonal skills

  • Strong time management and organizational skills

  • Customer orientation and ability to adapt/respond to different types of characters

  • Trilingual in Japanese/Spanish/English is a plus