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Technical Service Associate

Irvine, CA, USA

Job Type

Full-Time; Direct-Hire

About the Role

Location:  Irvine, CA OR Teterboro, NJ

Compensation: $20.67/HR (Non-Exempt) + bonus (around $5,000) + benefits

*There will also be paid overtime

Job duties include:

  • Responsible for the preparation and testing of products, including purchasing ingredients, machine set up, quality control, and reporting in order to provide better quality of products by using company's equipment

  • Correspond to customers’ questions/claims about anything technical by phone or email

  • Arrange packing and shipping of samples, machines, and parts

  • Ensure all lab machines, equipment, supplies, ingredients, and area are kept clean and

  • organized

  • Frequent traveling for the installation of equipment and inspection of machines,

  • products, processes

  • Submit trip reports (hand over certification with customer’s signature and expense

  • report)

  • Attend exhibitions, local seminars, etc. when necessary to showcase company products

  • Send daily short reports to the manager by email

  • Order ingredients, supplies, etc.


  • Past experience as a technician

  • Past experience working in bakery is preferred

  • Must be available for frequent business trip (Canada and US)

  • May need to work some weekends and holidays

  • Must be able to handle customers in a sincere friendly manner

  • Able to work independently and take action

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